{"id":252,"date":"2022-06-27T14:43:24","date_gmt":"2022-06-27T12:43:24","guid":{"rendered":"https:\/\/rco.be\/?page_id=252"},"modified":"2022-10-15T22:45:48","modified_gmt":"2022-10-15T20:45:48","slug":"aide","status":"publish","type":"page","link":"https:\/\/rco.be\/en\/rco\/aide\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1662720164803 vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Service-apre\u0300s-vente-300x300.webp\" class=\"vc_single_image-img attachment-medium\" alt=\"Deux techniciens occup\u00e9s \u00e0 r\u00e9parer un installation dans le cadre du service apr\u00e8s-vente.\" title=\"Service-apre\u0300s-vente\" srcset=\"https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Service-apre\u0300s-vente-300x300.webp 300w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Service-apre\u0300s-vente-1024x1024.webp 1024w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Service-apre\u0300s-vente-150x150.webp 150w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Service-apre\u0300s-vente-768x768.webp 768w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Service-apre\u0300s-vente-1536x1536.webp 1536w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Service-apre\u0300s-vente-12x12.webp 12w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Service-apre\u0300s-vente.webp 2000w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\"  data-dt-location=\"https:\/\/rco.be\/en\/rco\/aide\/service-apres-vente\/\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-235369f09b484466d\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-235369f09b484466d uvc-2519  uvc-heading-default-font-sizes\" data-hspacer=\"line_only\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-235369f09b484466d h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:15px;\">Besoin d'un service apr\u00e8s-vente ?<\/h2><\/div><div class=\"uvc-heading-spacer line_only\" style=\"margin-bottom:15px;height:2px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:2px;border-color:#233660;width:100px;\"><\/span><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1662720049254\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: justify;\">Un <strong>probl\u00e8me<\/strong> ou besoin d&rsquo;une <strong>assistance technique<\/strong> pour un produit que nous avons vendu et\/ou install\u00e9 ? D\u00e9couvrez notre <strong>plateforme<\/strong> d\u00e9di\u00e9e.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-5f00d70cd73ceae6b73b9eb301259324.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-5f00d70cd73ceae6b73b9eb301259324 > i {\n  margin-right: 8px;\n}<\/style><a href=\"https:\/\/rco-support.be\/en_GB\/service-apres-vente\" class=\"default-btn-shortcode dt-btn dt-btn-l link-hover-off btn-inline-left\" target=\"_blank\" id=\"default-btn-5f00d70cd73ceae6b73b9eb301259324\" title=\"Notre service apr\u00e8s-vente\" rel=\"noopener\"><i class=\"fas fa-tools\"><\/i><span>Acc\u00e9der au portail du service apr\u00e8s-vente<\/span><\/a><\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1665866689116 vc_row-has-fill vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_hidden-sm vc_hidden-xs\"><div class=\"vc_column-inner vc_custom_1665866693895\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-588669f09b4844e66\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-588669f09b4844e66 uvc-8575  uvc-heading-default-font-sizes\" data-hspacer=\"line_only\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-588669f09b4844e66 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:15px;\">Un logiciel ou un guide utilisateur \u00e0 t\u00e9l\u00e9charger ?<\/h2><\/div><div class=\"uvc-heading-spacer line_only\" style=\"margin-bottom:15px;height:2px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:2px;border-color:#233660;width:100px;\"><\/span><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1662720059646\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: justify;\">Vous avez besoin d&rsquo;un <strong>logiciel<\/strong> ou d&rsquo;un <strong>guide utilisateur<\/strong> pour l&rsquo;un des produits que nous proposons, d\u00e9couvrez tous nos fichiers <strong>t\u00e9l\u00e9chargeables<\/strong> directement sur cette page.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-e8aaad0dfc10aafba9f85dfc072930f4.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-e8aaad0dfc10aafba9f85dfc072930f4 > i {\n  margin-right: 8px;\n}<\/style><a href=\"https:\/\/rco.be\/en\/rco\/aide\/telechargements\/\" class=\"default-btn-shortcode dt-btn dt-btn-l link-hover-off btn-inline-left\" id=\"default-btn-e8aaad0dfc10aafba9f85dfc072930f4\" title=\"Downloads\"><i class=\"icomoon-material-24x24-cloud_download\"><\/i><span>Acc\u00e9der aux t\u00e9l\u00e9chargements<\/span><\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_hidden-sm vc_hidden-xs\"><div class=\"vc_column-inner vc_custom_1665866698942\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-300x300.webp\" class=\"vc_single_image-img attachment-medium\" alt=\"Figure repr\u00e9sentant un homme occup\u00e9 \u00e0 t\u00e9l\u00e9charger un programme.\" title=\"Te\u0301le\u0301chargements-logiciels-guides-utilisateur\" srcset=\"https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-300x300.webp 300w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-1024x1024.webp 1024w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-150x150.webp 150w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-768x768.webp 768w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-1536x1536.webp 1536w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-12x12.webp 12w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur.webp 2000w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\"  data-dt-location=\"https:\/\/rco.be\/en\/rco\/aide\/telechargements-logiciels-guides-utilisateur\/\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1665866728987 vc_row-has-fill vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-lg vc_hidden-md\"><div class=\"vc_column-inner vc_custom_1665866722384\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center  vc_custom_1665866737726\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-300x300.webp\" class=\"vc_single_image-img attachment-medium\" alt=\"Figure repr\u00e9sentant un homme occup\u00e9 \u00e0 t\u00e9l\u00e9charger un programme.\" title=\"Te\u0301le\u0301chargements-logiciels-guides-utilisateur\" srcset=\"https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-300x300.webp 300w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-1024x1024.webp 1024w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-150x150.webp 150w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-768x768.webp 768w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-1536x1536.webp 1536w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur-12x12.webp 12w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Te\u0301le\u0301chargements-logiciels-guides-utilisateur.webp 2000w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\"  data-dt-location=\"https:\/\/rco.be\/en\/rco\/aide\/telechargements-logiciels-guides-utilisateur\/\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<div id=\"ultimate-heading-66869f09b4845f18\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-66869f09b4845f18 uvc-5622  uvc-heading-default-font-sizes\" data-hspacer=\"line_only\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-66869f09b4845f18 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:15px;\">Un logiciel ou un guide utilisateur \u00e0 t\u00e9l\u00e9charger ?<\/h2><\/div><div class=\"uvc-heading-spacer line_only\" style=\"margin-bottom:15px;height:2px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:2px;border-color:#233660;width:100px;\"><\/span><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1662720059646\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: justify;\">Vous avez besoin d&rsquo;un <strong>logiciel<\/strong> ou d&rsquo;un <strong>guide utilisateur<\/strong> pour l&rsquo;un des produits que nous proposons, d\u00e9couvrez tous nos fichiers <strong>t\u00e9l\u00e9chargeables<\/strong> directement sur cette page.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-e8aaad0dfc10aafba9f85dfc072930f4.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-e8aaad0dfc10aafba9f85dfc072930f4 > i {\n  margin-right: 8px;\n}<\/style><a href=\"https:\/\/rco.be\/en\/rco\/aide\/telechargements\/\" class=\"default-btn-shortcode dt-btn dt-btn-l link-hover-off btn-inline-left\" id=\"default-btn-e8aaad0dfc10aafba9f85dfc072930f4\" title=\"Downloads\"><i class=\"icomoon-material-24x24-cloud_download\"><\/i><span>Acc\u00e9der aux t\u00e9l\u00e9chargements<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1662720154268 vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_center\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Foire-aux-questions-300x300.webp\" class=\"vc_single_image-img attachment-medium\" alt=\"Figure d&#039;une loupe avec une grande \u00e9criture FAQ.\" title=\"Foire-aux-questions\" srcset=\"https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Foire-aux-questions-300x300.webp 300w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Foire-aux-questions-1024x1024.webp 1024w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Foire-aux-questions-150x150.webp 150w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Foire-aux-questions-768x768.webp 768w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Foire-aux-questions-1536x1536.webp 1536w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Foire-aux-questions-12x12.webp 12w, https:\/\/rco.be\/wp-content\/uploads\/2022\/07\/Foire-aux-questions.webp 2000w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\"  data-dt-location=\"https:\/\/rco.be\/en\/rco\/aide\/foire-aux-questions\/\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-377269f09b4846c01\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-377269f09b4846c01 uvc-2258  uvc-heading-default-font-sizes\" data-hspacer=\"line_only\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-377269f09b4846c01 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;margin-bottom:15px;\">Une question ?<\/h2><\/div><div class=\"uvc-heading-spacer line_only\" style=\"margin-bottom:15px;height:2px;\"><span class=\"uvc-headings-line\" style=\"border-style:solid;border-bottom-width:2px;border-color:#233660;width:100px;\"><\/span><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1662720067086\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: justify;\">Vous avez une <strong>question<\/strong> concernant <strong>RCO<\/strong> ou l&rsquo;un des <strong>produits<\/strong> que nous proposons, d\u00e9couvrez les questions les plus <strong>fr\u00e9quemment<\/strong> pos\u00e9es sur cette page.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-cdcf87545af43c3b19207b93e675e385.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-cdcf87545af43c3b19207b93e675e385 > i {\n  margin-right: 8px;\n}<\/style><a href=\"https:\/\/rco.be\/en\/rco\/aide\/faq\/\" class=\"default-btn-shortcode dt-btn dt-btn-l link-hover-off btn-inline-left\" id=\"default-btn-cdcf87545af43c3b19207b93e675e385\" title=\"FAQ\"><i class=\"fas fa-question\"><\/i><span>Acc\u00e9der aux questions fr\u00e9quentes<\/span><\/a><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Besoin d&rsquo;un service apr\u00e8s-vente ? Un probl\u00e8me ou besoin d&rsquo;une assistance technique pour un produit que nous avons vendu et\/ou install\u00e9 ? D\u00e9couvrez notre plateforme d\u00e9di\u00e9e. Un logiciel ou un guide utilisateur \u00e0 t\u00e9l\u00e9charger ? Vous avez besoin d&rsquo;un logiciel ou d&rsquo;un guide utilisateur pour l&rsquo;un des produits que nous proposons, d\u00e9couvrez tous nos fichiers&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":17,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-252","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support et aide - RCO<\/title>\n<meta name=\"description\" content=\"Vous avez choisi RCO pour votre projet et avez besoin d&#039;assistance ? D\u00e9couvrez notre service apr\u00e8s vente, nos t\u00e9l\u00e9chargements et notre FAQ.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rco.be\/en\/rco\/aide\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support et aide - RCO\" \/>\n<meta property=\"og:description\" content=\"Vous avez choisi RCO pour votre projet et avez besoin d&#039;assistance ? 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